Shipping Information

We aim to dispatch all orders promptly. Once shipped, you will receive tracking details so you can monitor your delivery.

Please note that all delivery timeframes provided on our website or at checkout are estimates only and not guaranteed delivery dates. Shipping times may vary due to courier delays, customs processing for international orders, weather conditions, or peak periods.

While we work with reliable carriers, delivery timeframes are outside of our control once the order has been dispatched. If your shipment is delayed, we will gladly assist in contacting the courier for further updates.

For orders shipped outside New Zealand, including the United Kingdom, VAT, import duties, customs charges, courier handling fees, or any other local taxes are not included in the product price or shipping cost.

These charges, if applied by customs or the courier, are the customer’s responsibility and must be paid directly by the customer before delivery.

Customs processing may also cause delivery delays, which are outside of our control.

Please note that original shipping fees are non-refundable. Refunds apply to the product cost only.

Returns Policy

We offer a 5-day return window, which means you have 5 consecutive days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition you received it
• It must be in its original packaging
• You must provide proof of purchase

To start a return, please contact us at:
support@easyfoldmurphybed.co.nz

Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Once your return is approved, you must send the item back within 2 business days and provide us with the tracking number at support@easyfoldmurphybed.co.nz. Failure to do so may result in the return being cancelled.

Unless the item is faulty or sent in error, return shipping costs are the responsibility of the customer.

Returns – Shipping Requirements for Gas Struts

Please note that the Murphy bed kit mechanism includes gas struts, which may be classified as dangerous goods by some courier companies.

If your return request is approved:

• We will provide you with the correct return address
• We will also supply the required MSDS (Material Safety Data Sheet) documentation

The customer is responsible for:

• Providing the MSDS documentation to the courier when arranging the return
• Ensuring the selected courier is able to transport items classified as dangerous goods
• Covering any additional costs associated with shipping restricted items

Failure to comply with courier requirements may result in the return being rejected or delayed.

If you are unsure, we recommend contacting your chosen courier before sending the item, and we are happy to assist if needed.

Damages or Incorrect Items

Please inspect your order upon delivery. If your item is:

• Defective
• Damaged
• Incorrect

Contact us immediately so we can assess the issue and resolve it promptly.

If the issue is due to a manufacturing defect or shipping damage, we will work with you to provide a suitable solution.

Non-Returnable Items

We do not accept returns on:

• Custom or special-order items
• Sale or discounted items
• Orders purchased as part of a promotion (including free shipping offers or bundle deals) 
• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item (once approved) and place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that original shipping fees are non-refundable, and a $30 restocking and processing fee will be deducted from the refund amount. Banks and credit card providers may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@easyfoldmurphybed.co.nz